Refund policy

Refunds & Cancellations

At IT’S ALL DESI, we know that plans can change — and that’s okay! Our return and refund policy is designed to make your shopping experience simple, transparent, and worry-free.

What Can Be Returned or Refunded?

Changed Your Mind?

If you decide that the product isn't the right fit for you, you can return any unopened and unused item within 15 days of purchase for a full refund (excluding original shipping charges).

Received the Wrong or a Damaged Item?

If your order arrives damaged or you receive an incorrect product, we’ve got your back!
Simply contact us within 7 days of delivery for a quick replacement or a full refund.

How to Request a Return or Refund

Step 1: Contact Us

Get in touch within the allowed time frame through:

Step 2: Share a Few Details

To speed up the process, please provide:

  • Your order number

  • Your contact information

  • A brief explanation for the return/refund request (e.g., damaged item, wrong product, change of mind)

Step 3: Review & Approval

Our support team will review your request within 2 business days and guide you through the next steps.

Step 4: Returning the Product

  • Online Purchases:
    We’ll send you a return shipping label via email or WhatsApp. Use this label to return the unopened, unused product.

Step 5: Verification & Refund

Once we receive your returned item(s), we’ll inspect them to make sure they meet our return criteria.
After verification, a full refund (excluding original shipping charges) will be issued within 7 business days using your original payment method.

What Cannot Be Returned or Refunded

  • Opened or Used Items:
    Due to hygiene and quality-control reasons, we cannot accept opened or used products.

  • Items Returned After 15 Days:
    Unfortunately, we cannot accept returns after the 15-day window.

  • Incorrect or Damaged Items Reported After 7 Days:
    Please make sure to contact us within 7 days to be eligible.

Order Cancellation

You may cancel your online order anytime before it is shipped.
Once shipped, you will receive a confirmation email, and the order will then fall under our return policy.

We may also cancel orders if:

  • Items are out of stock

  • There is a pricing error

  • Payment fails or is declined

Our Commitment to You

At IT’S ALL DESI, your satisfaction comes first.
If you have any questions or need assistance with our return and refund policy, feel free to contact us anytime because we’re here to help!